At Honolulu Discount Furniture, we want our customers to always be happy with their purchases. From first glance to post purchase, we are here to help. If you’re not happy with your purchase, we will do our best to make things right, which is why we offer a comprehensive exchange or return program for the first 7 days after delivery or pickup. Please be sure to familiarize yourself with the return and exchange policy before completing your order.
For a full refund, the product must be returned in the original packaging. Customers will be responsible for all shipping or transit costs related to the order.
Returns will only be accepted if the product is in new, unused condition. Products that have damages, scratches, assembly marks, or anything deemed as used by the sole discretion of Honolulu Discount Furniture, will not be eligible for return.
- Returned items will be inspected within 3 days of receiving the merchandise to ensure new condition.
- Any items returned in new condition with original packaging will incur a round trip shipping or transit fee which will be deducted from the refund amount.
- Any items returned in new condition without the original packaging will incur up to a 35% restocking fee and a round trip shipping or transit fee, which will be deducted from the refund amount.
- Damages incurred during return shipping or transit due to insufficient packaging will not be eligible for a refund.
- The original shipping or delivery and assembly charges are non-refundable.
- Refunds generally take between 7 to 10 business days to be credited after the merchandise has been inspected.
- For any assistance, the Customer Service Department can be reached by email: email@example.com and by phone: 808-585-1500